We have a Floating License, but today when I started your software I get a warning box. Did our license expire?

Typically All Floating Licenses generated are Permanent (no expire).

Whenever a warning Box is immediately displayed at startup indicates, the application is unable to checkout the floating license.  Here's the most common reasons and tips to solve.

Floating License is already Checked Out be another person.

1. Wait for the person to close their application, which then frees the floating license so it may be used by you or anyone else at your company.  
2. Increase the number of Concurrent Floating Licenses.  For example, your floating license permits two concurrent users, then there will still be one floating license available for your checkout (even if someone else has already checkout out a license). Up to 999 concurrent licenses can be available in a Floating License key.

Server has changed HOSTID/HOSTNAME:

Each Floating license key generated is generated to run on a specific server - identified by the servers' HOSTNAME and HOSTID (i.e Ethernet Address).  If the server's HOSTNAME or HOSTID changes the Floating License key will no longer work.

This typically occurs after a company makes significant changes to their server (i.e install new OS or add/replace server devices).  If your servers' HOSTNAME or HOSTID has changed, you will require a new Floating License Key.  

LIFETIME MAINTENANCE:

We offer a one-time Lifetime Maintenance plan which includes priority support, lifetime upgrades and the ability to regenerate unlimited Floating License keys (in the event a server HOSTID/HOSTNAME is changed or upgraded).

https://www.numericalinnovations.com/lifetime-maintenance

Flexnet/Server Trouble shooting:

In some situations, you may experience a situation where the Flexnet Floating License Manager Stops Working Unexpectedly.

• Try checking the server status, https://numericalinnovations.freshdesk.com/support/solutions/articles/14000026035-how-do-i-check-the-license-server-status-using-lmtools-
• Run Flexnet diagnostics on your server can be used to determine any other possiblities,

https://numericalinnovations.freshdesk.com/support/solutions/articles/14000059932-using-flexlm-diagnostics

https://numericalinnovations.freshdesk.com/support/solutions/articles/14000059931-flexnet-general-debugging-hints

FAQs for Floating License setup,

https://numericalinnovations.freshdesk.com/support/solutions/folders/14000105647

Contact Us:

Contact our support team if you require further assistance, 

https://numericalinnovations.freshdesk.com/support/tickets/new

Sincerely,

Numerical Innovations - Support Team