Numerical Innovations - Help Center

Hi,

I`ve paid for and registered my copy of ACE 3000 v7 but after i complete a conversion and try and convert another file i get the following message. 

"A registered license of ACE 3000 V& is required to proceed. Do you wish to visit out web store now?"

I now have to exit and restart ACE to convert another file, its very annoying. 

The program is stored in the default C:\Numerical Innovations folder with read/write permissions. 

Any ideas? 

Thanks

James

 Please note, the above link (i am having a problem installing running your software on my windows computer) has been updated. Please use the links below.

I am having a problem installing/running your software on my Windows computer.
https://support.numericalinnovations.com/support/discussions/topics/14000003150

I've purchased ACE and entered my Activation Code. Now when I restart ACE, it's not recognizing my license.
https://support.numericalinnovations.com/support/discussions/topics/14000003209

I active ac3000 v7 software, and the software lost the activate key?
https://support.numericalinnovations.com/support/discussions/topics/14000003218

Thanks for your post.

You definitely should not need to exit and restart ACE each time, and thanks for reviewing the post about "Write Permission" - Installing ACE into a folder that does not have write permission is usually the culprit why an activation code would fail. 
http://forums.numericalinnovations.com/post/i-am-having-a-problem-installingrunning-your-software-on-my-windows-computer-6385008?pid=1278374830#post1278374830

Feel free to open a "Support Ticket" and be sure to include your "Activation Code".  We'll immediately take a look at your activation code and determine a solution.  
http://www.numericalinnovations.com/pages/customer-support


If there are still problems afterwards using the activation code, we'll generate a FLEXnet license key for you as a replacement.

Best regards,
Simon